Event Planning -- Rental Policies
Rates in our brochure and on our website (www.andrewspartyrental.com) are based on a 24-hour period. However, in most cases you may receive rental items the day before your event and return them the day after. Contact us for long-term rates.
Planning for your event in advance will ensure the availability of our rental products and services. A two week lead time is strongly recommended. Your name, address, phone number, and a valid credit card are required to reserve the order. If a credit card is not available, we require a cash deposit equal to the total value of the rental products on your order. This deposit insures against loss or damage of the rental items. It will be refunded when equipment is returned on time, in good condition, and properly cleaned if applicable.
Final counts are due one week before the event. Cancellations made within 72 hours of delivery or pick-up are subject to a 25% restocking fee. A non-refundable deposit may be required for some rental items such as canopies, tents, dance floors, concession machines and place-settings over 100 guests.
Full payment is due before rental items are released or delivered. We accept all major credit cards. Corporate accounts may set up charge accounts subject to credit approval.
Damage and Loss
The responsibility for rental equipment remains with the renter from time of receipt to time of return. Equipment left in the care of a third-party is still the responsibility of the renter. We ask you to take the necessary precautions to protect our equipment from theft, damage and inclement weather while in your possession. Lost, stolen or damaged items will be charged at replacement cost. We recommend accepting our damage waiver. This waiver is 8% of your rental order and covers reasonable, accidental damage to the equipment. It is non-refundable.
Delivery in Arizona is available for all orders regardless of size. Charges are based on the destination ZIP code. Orders are typically delivered one to three days in advance of your event. Regular delivery hours are M-F, 8AM-5PM and Sat, 9AM-1PM (Summer hours are M-F, 8AM-5PM) and will be delivered at our convenience. Sunday, holiday, after hour, and on-time guaranteed services are available for an additional fee. Please count and check your order upon its receipt. If you discover that something is missing, please contact us immediately. In the case that no one will be present at the time of delivery, our drivers are instructed to neatly stack all items in an appropriately convenient and secure place that provides shelter to our equipment from inclement weather conditions, as well as from theft or vandalism (e.g., along the side of the house, on the patio in the back yard, etc.).
Cleaning of Food Service Items
Dinnerware, flatware, glassware, chafers, etc. must be sorted and returned free of food and repacked in their original delivery containers. Pack glasses “bottom up” in appropriate racks. Do not mix glasses in cases. A refundable cleaning deposit is required for all food service items. If you won’t be able to clean food service items, we offer reasonably priced prepaid cleaning services.
Please have items for pick up sorted, stacked, and accessible to our drivers. Tables and chairs should be folded and stacked as they were at the time of delivery. Final counts of product returns will be done at the Andrews Party Rental warehouse. You will be notified of any loss or damaged items. Missing or damaged items will be charged to you at replacement cost. If you would like a final count to be performed in your presence, please be sure that you or your representative is available at the time of our driver’s arrival. Otherwise, our count will be considered accurate and binding.
Set-up and Take-down
Set-up and take-down services are available through Andrews Party Rental on most items and must be arranged and paid in advance. Please ask a consultant which items have additional fees for set-up and take-down.
Please return linens free of food, refuse, and debris, but not laundered. Use a large linen to wrap a bundle of the remaining linens or place soiled pieces into a clear or white plastic bag. DO NOT SEAL THE PLASTIC BAG! This may cause mildew to form in damp linens, which may result in replacement charges. Unused linens cannot be credited.